Services
A security-led MSSP for enterprises that need 24×7 NOC, 24×7 SOC, firewall and endpoint operations under a single accountable contract - across India and GCC.
MANAGED SERVICES · NOC + SOC
24×7×365 · India + GCC
ITIL v4 governed
SOCPulse SOC
Sovereign options
NOC + SOC · Live Ops
24×7×365
Sites Monitored
1,284
Endpoints
78,910
P1 Open
Avg ACK
2.4m
02
SERVICE TOWERS
Each tower carries its own RACI and SLA, and all of them roll up to a named Service Delivery Manager who reports to your CIO and CISO every month.
24×7 monitoring of WAN, LAN, SD-WAN, ISP links and data-centre fabric. Proactive failover, ITSM-aligned change, signed availability SLAs.
Powered by SOCPulse - analyst-led detection, SOAR automation, threat hunting and incident response with 15-minute critical SLA.
NGFW lifecycle: rule reviews, policy hygiene, change automation, IPS tuning, secure-by-default templates and audit-ready logs.
EDR/XDR deployment, policy management, vulnerability and patch operations, exclusion governance and incident-aligned response.
Asset and config drift, certificate expiry, SaaS posture, identity hygiene, OT/ICS uptime - all under one signed SLA.
ITIL v4-aligned runbooks, RACI per tower, integrated ITSM (ServiceNow, Jira, Freshservice), monthly governance with your CIO/CISO.
03
SLA Commitments
| Severity | Acknowledge | Contain / Restore | Reporting |
|---|---|---|---|
| P1 Outage / Active Threat | 5 min | 30 min | 4 hours |
| P2 Degraded / Validated Alert | 15 min | 2 hours | 1 business day |
| P3 Service Request / Tuning | 1 hour | 1 business day | 1 week |
Final service levels are governed by the applicable statement of work and executed service agreement.
04
OPERATING STACK
Cisco · Palo Alto · Fortinet · Checkpoint
CrowdStrike · SentinelOne · Microsoft Defender
Splunk · Microsoft Sentinel · Wazuh · ELK
ServiceNow · Jira · Freshservice ITSM
SolarWinds · LibreNMS · Zabbix · PRTG
Ansible · Terraform · GitLab CI
05
INDUSTRY USE CASES
RBI cyber + outage SLAs, switch/ATM monitoring, branch SD-WAN ops.
Sovereign operations, CERT-In incident workflows, multi-site agency support.
HMS uptime, biomedical device monitoring, PHI access governance.
OT-IT segmented operations, plant-floor uptime, vendor remote access.
Multi-store WAN ops, POS uptime, PCI DSS-aligned firewall management.
Multi-region observability, customer-tenant isolation, SRE-aligned runbooks.
06
MULTI-REGION
Doha · Manama · Muscat · Kuwait
On-shore support
07
OUTCOMES
99.95%
Availability SLA across operated estate
<5m
P1 acknowledgement, 24×7×365
60-80%
Lower TCO than building in-house
1 SLA
Single accountable provider, not a vendor zoo
09
Six integrated towers under one signed SLA: 24×7 NOC, 24×7 SOC (SOCPulse), firewall management, endpoint security operations, continuous monitoring, and ITIL-aligned 24×7 operations governance - delivered with a named Service Delivery Manager.
How is this different from a generic MSP?
Most MSPs operate the network and treat security as an add-on. We are a security-led MSSP - your NOC and SOC share telemetry, run on a common ITSM, and report to one Service Delivery Manager. Detection content benefits from network change context, and network changes inherit security review.
We operate what you have. Our certified engineers cover Cisco, Palo Alto, Fortinet, Checkpoint, CrowdStrike, SentinelOne, Microsoft Defender, Splunk, Sentinel, Wazuh, ELK, ServiceNow, Jira and others. Where the existing stack is the wrong tool for the job, we'll say so - with a business case.
What SLAs are committed in writing?
P1 (outage / active threat) - 5-minute acknowledgement, 30-minute containment. P2 - 15-minute / 2-hour. P3 - 1-hour / 1-business-day. Availability SLA of 99.95% across operated estate. Liability and reporting cadence are governed by your master services agreement.
How do you support India + GCC operations?
Primary delivery from Bengaluru (India) with regional coverage from Dubai (UAE) and on-shore liaisons in KSA, Bahrain, Qatar, Oman and Kuwait. Sovereign data residency and on-shore analyst rotations are available where regulators require them.
Service review with your CIO/CISO covering availability, MTTD/MTTR, top incidents, change calendar, capacity, risk register, and compliance evidence. Quarterly business review extends this to roadmap, FinOps, and detection ROI.
10
NEXT STEP
Walk through service towers, SLA commitments, and a 30-day onboarding plan with our delivery leadership.
Related services
Explore Managed SOC & MDR — engineered and operated by Tatva's certified team.
learn moreExplore VAPT & Offensive Security — engineered and operated by Tatva's certified team.
learn moreExplore SOC + SOAR Automation — engineered and operated by Tatva's certified team.
learn moreTalk to Tatva Networks about cybersecurity, private cloud, networking, and enterprise infrastructure services.
No obligation · Confidential · Response under 1 business day