Services
Keep your network running at peak performance with 24/7 monitoring, proactive fault detection, and expert multi-vendor support. Achieve 99.9% uptime and reduce unplanned downtime by 80% - at a fraction of the cost of building an in-house NOC team.
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The Problem
Most organizations discover network problems when users start complaining. By then, the damage is done - lost productivity, failed transactions, and frustrated customers.
Network outages cost Indian enterprises an average of ₹15-50 lakhs per hour. Without proactive monitoring, issues are discovered by users - not your IT team - leading to delayed response and extended impact.
Most IT teams spend 70% of their time on routine network operations - troubleshooting, firmware updates, vendor coordination - leaving no bandwidth for strategic projects that drive business value.
Managing networks with equipment from Cisco, Juniper, Aruba, Fortinet, and multiple ISPs creates operational silos. Each vendor has different monitoring tools, CLIs, and support processes.
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NOC Capabilities
End-to-end network operations covering monitoring, fault management, performance optimization, and vendor coordination across your entire infrastructure.
Round-the-clock monitoring of routers, switches, firewalls, wireless controllers, servers, UPS, WAN links, and cloud infrastructure with intelligent alerting and automated escalation.
AI-driven anomaly detection identifies degrading performance, capacity thresholds, and emerging issues before they cause outages - reducing unplanned downtime by 80%.
Continuous network performance analysis with bandwidth utilization monitoring, latency tracking, jitter measurement, and capacity planning recommendations for optimal operations.
Automated configuration backups, version control, change management workflows, compliance auditing, and rollback capabilities for all network devices.
Single point of contact for all vendor and ISP interactions - RMA management, firmware upgrades, ISP ticket escalation, SLA tracking, and third-party coordination.
Real-time availability dashboards, monthly executive reports, SLA compliance tracking, trend analysis, and capacity planning insights for data-driven infrastructure decisions.
03
Our Approach
Integrate your network infrastructure with our monitoring platform, discover all assets, and establish performance baselines and alerting thresholds.
24/7 monitoring with intelligent alerting, AI-driven anomaly detection, and automated remediation for common issues - reducing alert noise by 90%.
Rapid incident response with tiered support (L1/L2/L3), vendor coordination, ISP escalation, and documented remediation procedures.
Continuous improvement through performance analysis, capacity planning, quarterly business reviews, and strategic recommendations.
04
Trust & Expertise
Cisco certified network professionals and experts
IT service management best practices
Proven availability across enterprise clients
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Technology
Enterprise-grade monitoring tools with custom integrations for your specific network environment and ITSM platforms.
06
Proven Results
99.9%
Uptime SLA
80%
Downtime Reduction
15 min
P1 Response Time
24/7/365
Engineer Coverage
07
Industries
Reliable network operations tailored to your industry's uptime, performance, and compliance requirements.
08
Common questions about our network operations center services
What is a Managed NOC and how does it differ from a SOC?
A Network Operations Center (NOC) focuses on network availability, performance, and health - ensuring your infrastructure runs smoothly with minimal downtime. A Security Operations Center (SOC) focuses on threat detection, incident response, and security monitoring. While SOC protects against cyber threats, NOC ensures your network is up, fast, and reliable. Many organizations benefit from both services working in tandem for comprehensive infrastructure and security coverage.
We monitor routers, switches (core, distribution, access), firewalls, load balancers, wireless controllers, access points, servers (physical and virtual), storage arrays, UPS systems, WAN links, MPLS circuits, ISP connections, SD-WAN overlays, cloud infrastructure (AWS, Azure, GCP VPCs), and SaaS application availability. We support all major vendors including Cisco, Juniper, Aruba/HPE, Fortinet, Palo Alto Networks, and more.
What are your response time SLAs?
Our standard SLAs are: P1 (network down / service impacting) - 15-minute response, 1-hour resolution target. P2 (degraded performance) - 30-minute response, 4-hour resolution target. P3 (non-critical issue) - 2-hour response, 8-hour resolution target. P4 (informational / planned) - next business day. Custom SLAs with enhanced resolution targets are available for enterprise clients with mission-critical infrastructure.
Standard onboarding takes 1-2 weeks: Week 1 covers discovery, SNMP/agent deployment, monitoring platform setup, and initial baseline configuration. Week 2 focuses on alert threshold tuning, runbook documentation, escalation procedure alignment, and full monitoring activation. Enterprise environments with 1000+ devices or complex multi-site architectures may take 3-4 weeks for complete onboarding.
Do you handle vendor and ISP escalations?
Yes, we serve as a single point of contact for all vendor and ISP interactions. We manage hardware RMA processes, firmware upgrades, ISP outage tickets, SLA tracking and penalty enforcement, vendor TAC escalations, and multi-vendor coordination for complex issues. This eliminates the operational burden on your IT team and typically results in 40% faster resolution times.
How much does a Managed NOC service cost?
Pricing is based on the number of monitored devices, support tier level, and service scope. Our Managed NOC typically costs 50-70% less than building an in-house NOC team (which requires 24/7 staffing, tools, and training). We offer per-device, per-site, or flat-fee pricing models. Most mid-market organizations invest ₹1-3 lakhs per month for comprehensive NOC services. Contact us for a customized quote.
Can your NOC integrate with our existing ITSM tools?
Yes, we integrate with popular ITSM platforms including ServiceNow, Jira Service Management, Freshservice, ManageEngine, and BMC Remedy. Integration includes automated ticket creation, bi-directional status updates, SLA tracking synchronization, and custom workflow triggers. If you use a proprietary ticketing system, we can build API-based integrations.
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Get a free network health assessment and discover how our NOC can eliminate downtime.
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